Shipping policy

Last updated: 10 October 2026

Our personalised collection is currently being prepared for launch. Website enquiries do not place an order or take payment.

Delivery area and charges

We deliver to eligible United Kingdom addresses. Available delivery options, postcode restrictions and charges will be shown before payment or included in your written quotation. Delivery is free only if expressly stated in your order or quotation.

Production and delivery

Your production estimate and delivery estimate will be provided on the product page, at checkout or in your written quotation before you order. Where approval is required, production starts once we have received the necessary details and your design approval. Delivery time after dispatch is separate from production time.

If you need a gift by a particular date, ask us before ordering so we can confirm whether we can meet it. A deadline is binding where we expressly agree it. Unless another delivery period is agreed with you, we will deliver within 30 days of the contract being made. Business days mean Monday to Friday, excluding UK bank holidays.

We will contact you if a delay affects your order. Estimates do not remove your legal rights where delivery is late.

Dispatch and address details

We send a dispatch confirmation and tracking details where the chosen service includes tracking. Check your address carefully and contact us promptly about an error. We cannot guarantee changes after dispatch. Any additional delivery cost caused by an incorrect address you supplied will be explained and agreed before redelivery.

Delayed, missing or damaged parcels

Email nf.traders.amazone@gmail.com with your order number and details if your parcel is overdue, missing or damaged. Photographs are helpful where possible, but there is no short reporting deadline that removes your statutory rights. We will investigate with the delivery provider and arrange the appropriate solution; you do not have to pursue the courier yourself.

Goods remain our responsibility until they are in your physical possession or that of a person you identify to receive them, except where the law provides otherwise for a carrier you arrange independently. If we fail to deliver at an agreed essential time, or within an appropriate additional period where required by law, you may be entitled to cancel and receive a refund.

Unavailable items and returns

If we cannot fulfil your order, we will tell you and refund the unfulfilled goods and any applicable delivery charges. We will only substitute a product or change your agreed design with permission. See our Returns and Refund Policy for personalised-order cancellations and returns.